Service hours (UK time)
- Helpline: Mon–Sat 09:00–18:00 (UK) · Sun Closed
- Email & contact form: monitored during the hours above
- Public holidays: reduced availability; messages queue for the next business day
Guidance only — no remote control, no hardware repairs, no manufacturer representation.
Response targets
These are **targets**, not guarantees, designed to be realistic and fair. If volumes are unusually high (for example, after major OS updates), we’ll post a short notice and keep you informed.
| Channel / Request | Target acknowledgement | Target follow-up / outcome |
|---|---|---|
| Contact form / Email (new enquiry) | Within 1 business day | Booking window or next steps within 1 business day after acknowledgement |
| Plan-holder question | Same business day (during hours) | Actionable guidance or slot proposal within 1 business day |
| Helpline call | Immediate during service hours | Email notes or a brief summary the same day where appropriate |
| Reschedule request | Within 1 business day | New slot confirmation within 1 business day |
| Complaints | Within 2 business days | Resolution proposal within 10 business days (see Complaints) |
Bookings & session windows
- Session length: typically 20–40 minutes, focused on one clear outcome (for example, connect via Wi-Fi and run a proof page).
- Preparation: have the device model, OS version and connection method to hand; close any stalled print jobs if possible.
- Rescheduling: see our Refund & Cancellation Policy for notice periods and fees.
Fair use & limits
- Brand-neutral, beginner-friendly guidance. We do not take remote control or perform repairs.
- For tightly managed corporate devices or suspected hardware faults, we’ll explain limitations and signpost sensible next steps.
- Repeated no-shows may affect priority — see Refund & Cancellation.
Accessibility & priority assistance
Tell us if you need adjustments (for example, large-print notes or a slower pace). We prioritise reasonable accessibility requests. See our Accessibility Statement.
Maintenance windows
Occasionally we carry out site maintenance outside core hours. If urgent work is required, we’ll keep disruption minimal and post a short notice on the site.
Contact
- UK helpline: +44-808 531 0585
- Email: info@nexsolutionsservices.com
- Contact form: /contact-us
For legal terms, see Terms & Conditions. For privacy, see Privacy Policy and Cookie Policy.