Guidance only
No repairs and we never connect to your device — you stay in control.
Reusable notes
Keep your steps and simple checklists.
Quick proof step
Test page/scan or connection check, every time.
UK-friendly timing
Slots in UK hours with email follow-up.
Why guidance is offered as plans
Some device problems are genuinely one-off — a single printer that won't connect, sorted in one session. Others are ongoing: a household or small office where devices change, operating systems update, and new questions come up every few months. The plans below reflect that difference rather than trying to force every situation into the same format. A one-time plan suits the first case; the monthly and annual plans suit the second, where the value is in having guidance available as things change, not just once.
What's included with every plan
Plain-English, step-by-step notes you can save and reuse, plus a quick proof step (test print/scan or connection check) so you know it works.
Email summary of actions and next steps. Privacy-first: you carry out all actions; we don't operate your device.
Scope clarity: educational guidance only — no repairs, warranty handling or manufacturer representation.
Choose your plan
Starter — One-Time Guidance
£19.99
Best for: a single task or short walkthrough.
Ideal when you want a focused sequence for one clear outcome — for example, connect and print a test page or scan to PDF reliably. We keep the scope tight and give you notes you can repeat later.
- 20–30 minute consultation (valid 7 days)
- Clear sequence for one outcome (e.g., connect & test print)
- Basic compatibility overview
- Email checklist you can reuse
Support window: one clarification email within 7 days.
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Most Chosen
1-Month Getting Started Guide
£39.99
Best for: new devices or a small getting-started project.
Use up to four short sessions to get things ready, test, and tidy everyday settings across one or two devices. We'll help you choose a clean connection path and avoid duplicates, with a quick proof each time.
- Up to 4 consultations in 30 days
- Wi-Fi & printer connection notes with discovery checks
- Usage tips (defaults, queues, duplex, scan basics)
- Confidence test each session
- Getting Started Planner PDF
Email follow-ups during the month for short questions.
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Ongoing
6-Month Clarity Plan
£69.99
Best for: light, steady guidance through updates and changes.
Monthly check-ins keep things predictable after OS changes or network tweaks. Expect practical routines that prevent common issues — from connection hygiene to paper handling — plus notes to share at home.
- Monthly check-ins (6 total)
- Compatibility reviews after OS updates
- Workspace checklist (wiring & paper handling)
- Maintenance PDF with quarterly mini-routines
Priority email during the plan term.
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Yearly
Annual Device Guidance
£139.99 / year
Best for: homes & small offices with rotating users.
A year of predictable help for routine tasks and shared devices. We review your defaults, network basics, and simple security notes in plain English, so multiple users can print and scan without surprises.
- Up to 12 consultations per year
- Network & usage reviews (SSID, defaults, shared queues)
- Security & compatibility notes in plain English
- Monthly Planner PDF
Email replies within 1 working day (UK hours).
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Best Value
Lifetime Clarity Plan
£249.99
Best for: families, senior users or remote workers.
Long-term reassurance with reusable notes and simple workflows. We focus on steps you'll repeat over time and how to recover after changes, so you're not dependent on brand-specific tools.
- Lifetime access (fair-use scheduling)
- Getting-started steps for new devices + everyday routines
- New-device matching tips for your OS & space
- Access to a small best-practice library
Ongoing email with fair-use response times.
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Teams
Small Team / Shared Office
From £159.99
Best for: up to 6 users in a co-working or shared space.
We coordinate a brand-neutral run-sheet so mixed laptops connect cleanly and everyone understands where to click. Quarterly usage notes keep printing and scanning predictable for rotating users.
- Multi-device guidance with a team run-sheet
- Printer connectivity steps for mixed laptops
- Quarterly usage notes to keep things predictable
- Team Getting Started Checklist for onboarding
Custom quote by users and scope.
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Plans side by side
| Plan | Best for | Consultations | Term | Price |
|---|
| Starter | One single task | 1 (20–30 min) | 7 days | £19.99 |
| 1-Month Getting Started | New device setup | Up to 4 | 30 days | £39.99 |
| 6-Month Clarity | Steady light support | 6 monthly | 6 months | £69.99 |
| Annual Device Guidance | Household/small office, rotating users | Up to 12 | 12 months | £139.99 |
| Lifetime Clarity | Long-term reassurance | Fair-use ongoing | Lifetime | £249.99 |
| Small Team / Shared Office | Up to 6 users sharing devices | Custom scope | Custom | From £159.99 |
This is a straightforward side-by-side summary of what's on the plan cards above — nothing here changes what's included in each plan.
How to choose
If you have one specific problem to solve right now and don't expect to need help again soon, Starter is the most direct fit. If you've just bought a new printer, laptop, or router and want everything properly connected and tested from the start, 1-Month Getting Started gives you room for a few follow-up sessions as things come up in that first month.
For a household or small office where devices, users, or networks change periodically, the 6-Month and Annual plans are built around that ongoing pattern rather than a single event. The Lifetime plan suits people who'd rather not think about renewing at all and expect to need occasional guidance indefinitely. If multiple people share devices in a co-working or small office setting, Small Team is scoped specifically for that — coordinating several users rather than treating each one as a separate one-off case.
How billing works
Prices are in GBP. You'll receive a receipt and plan window by email with booking links. Plans cover educational guidance only and exclude repairs, connecting to your device, and warranty processing. Cancel for a full refund before your first consultation; afterwards we review fairly based on time used and any materials delivered. See Refund & Cancellation.
Frequently asked questions
Do you connect to my device or carry out repairs?
No. We don't operate your device and we don't repair hardware. Our role is to teach a safe, repeatable sequence you can run yourself, with a quick proof at the end so you know it works. If we see signs of a hardware fault, we'll explain why guidance won't help and suggest sensible next steps without pushing any brand.
What should I prepare before a session?
Have the device model, your operating system version, and your intended connection method ready (Wi-Fi, USB or Ethernet). Knowing the Wi-Fi name and password helps. Close stuck print jobs and, if practical, restart the device so we begin from a known state.
What if I don't use all my consultations?
You can use remaining time to document your workflow, check another device, or prepare for a router change. If a genuine life event gets in the way, tell us early — we can often extend briefly or convert one slot into a written checklist.
Is this tied to a particular brand or app?
No. Guidance is brand-neutral and focuses on operating-system controls and simple checks that work across common home and small-office setups in the UK. Where a term is brand-specific, we translate it into generic actions.
How fast are email follow-ups?
During your plan window we aim to reply within one working day, UK time. Starter includes one clarification email; longer plans include ongoing email within their term.
Do prices shown include tax?
Prices are shown in GBP as displayed on the page; any applicable tax is confirmed at checkout before you complete payment, not added as a surprise afterwards.
Can I switch plans partway through?
Yes — contact us and we'll work out a fair adjustment based on what's been used so far, rather than requiring you to lose the remaining value of your current plan.
Is there a way to try this before committing to a longer plan?
Starter exists for exactly this — a single focused session lets you see how the guidance works before considering one of the ongoing plans.
Educational guidance only — no repairs, no device control, and no manufacturer representation.
