Privacy Policy

Who we are

Nex Solutions provides brand-neutral, education-only device guidance to UK users. We don’t operate your device and we don’t carry out hardware repairs. We collect the minimum data needed to respond to your enquiry and deliver our learning materials.

• Legal name: Nex Solutions (data controller)
• Udyam Registration No.: UDYAM-DL-08-0105486
• Registered office (India): Nex Solutions, A2, Khasra Number 1708, Baba Mohalla, Aya Nagar, New Delhi, South Delhi, Delhi – 110047
• Service region: United Kingdom (online guidance)
• Contact (UK): +44-808 531 0585 · info@nexsolutionsservices.com

Educational guidance only — you carry out the steps; we never connect to your device.

Data we collect

• Contact details you provide: name, email, phone, and message content when you use our Contact form or ask about plans.
• Session context: device model, operating system, and your goal (e.g., connect over Wi-Fi, test a scan).
• Transactional info: plan chosen, timestamps, and basic billing metadata if you buy a plan (we do not store full card numbers).
• Technical data: IP address, browser type, pages viewed, and basic logs for reliability and security.
• Cookies & similar tech: strictly-necessary cookies for site operation; optional Analytics/Marketing cookies only with your consent.

We do not request special category data. Please avoid sharing it with us.

How we use your data

• Respond to your enquiry and provide the guidance you request.
• Create simple step lists/checklists and follow-up notes you can reuse.
• Maintain site reliability and safety (debugging, preventing abuse or spam).
• Understand what’s useful via Analytics where you have consented.
• Meet legal duties (tax/accounting, record retention, fraud prevention).
• Send service messages about bookings or policy changes. We do not add you to marketing emails without explicit consent.

Lawful bases

• Contract — to deliver guidance you ask for.
• Legitimate interests — site reliability, basic security, essential communications.
• Consent — non-essential cookies (Analytics/Marketing) and any optional emails.
• Legal obligation — tax/accounting and lawful requests.

Cookies & consent

We use essential cookies to make the site work. Analytics/Marketing cookies load only if you consent in our banner or at Cookie Preferences. We do not use implied consent or pre-ticked boxes. We also respect Global Privacy Control (GPC) and Do-Not-Track signals by treating them as a refusal for optional cookies. See full details in our Cookie Policy.

Ads & Analytics transparency

• Analytics (consent-based): aggregate page views and events to improve content; IP anonymisation is enabled where available.
• Advertising measurement (consent-based): we measure which pages lead to enquiries so we can improve our UK adverts via our search and advertising partners (e.g., Google or Microsoft). Personalised advertising runs only if you opt in.

You can withdraw consent any time via Cookie Preferences. Refusing optional cookies does not affect access to essential site features.

Sharing & processors

We do not sell your data. We share limited information with service providers (“processors”) who help run our site or deliver your requests — for example: hosting, email delivery, analytics, and payments. Processors must protect data and use it only on our instructions. If you purchase a plan, payment data is handled by our payment partner; we receive confirmation and basic billing metadata, not full card numbers.

International transfers

We are established in India and serve UK users online. Where data is transferred outside the UK/EEA, we use appropriate safeguards such as Standard Contractual Clauses (or equivalent) and provider-level protections. Contact us if you’d like details of safeguards for a given service.

Retention

• Enquiries: normally up to 12 months to manage follow-ups and complaints.
• Guidance notes: for as long as you have an active plan or as required for legal/accounting purposes, then securely deleted.
• Cookie preferences: stored so we can honour your choices.

Security

We apply layered controls including TLS in transit, access controls, least-privilege, and routine updates. No Internet service is 100% secure, but we act to reduce risk and respond promptly to issues.

Children

Our services are aimed at adults and older students using home or small-office devices. We do not knowingly collect data from children under 13 in the UK. If you believe a child has provided data, please contact us so we can remove it.

Your rights & how to exercise them

You can request access, rectification, erasure, restriction, portability, or object to processing. Where we rely on consent, you can withdraw it at any time without affecting prior lawful processing.

How to make a request:

• Email: info@nexsolutionsservices.com with the subject “Data Request”.
• Include what you’re asking for, the email/phone you used with us, and proof of identity (we’ll advise what’s needed securely).
• We respond within one month (UK GDPR timeframes). Complex requests may take longer; we’ll let you know.

To change cookie choices, visit Cookie Preferences.

Complaints

Please contact us first — we aim to resolve concerns quickly and fairly. UK users can also complain to the Information Commissioner’s Office (ICO). See the ICO website for how to raise a concern.

Changes to this policy

We may update this policy to reflect changes to our services or legal requirements. We will adjust the “Last updated” date and, where appropriate, show a prominent notice on the site.

Contact us

• Email: info@nexsolutionsservices.com
• UK helpline: +44-808 531 0585
• Registered office (India): Nex Solutions, A2, Khasra Number 1708, Baba Mohalla, Aya Nagar, New Delhi, South Delhi, Delhi – 110047