Get Your Printer Connected & Working

How to choose the right operating system (and device)

• Pick your primary device: If you’re on a phone now but will print from a laptop or desktop, choose the OS of the device you’ll use most.
• Windows users: Ideal if you’re trying to add a printer to Windows after a router change or want a clean connection to avoid “offline” messages.
• Windows 11 vs Windows 7–10: If the PC was bought or updated after late-2021, pick Windows 11; else choose Windows 7–10.
• macOS users: Choose macOS if you need help adding a printer on Mac or fixing situations where the printer shows online but still won’t print.
• Apple devices: For a Mac, pick macOS (Sonoma/Ventura/Monterey). For iPhone or iPad, choose iPhone / iPad if that’s what you’ll print from most of the time.
• Android devices: Select Android if that’s what you’ll print from most of the time, especially if your printer keeps going offline when the Wi-Fi changes.
• Chromebook users: Choose Chromebook if you need guidance on adding a printer in “Settings → Printing”. We help you connect the printer to Wi-Fi cleanly so it appears in the list and doesn’t stay “offline” or “not available”.

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Pick the correct issue (quick checks)

Connect to Wi-Fi (wireless setup)

• No Wi-Fi symbol or a blinking wireless light on the printer.
• Router or broadband recently changed.
• Use WPS or switch to 2.4 GHz if needed.
• Useful if you’ve been trying to connect your printer to Wi-Fi and it never completes the setup.

Fix “Printer Offline” / Not detected

• Windows or macOS says Offline or Not responding.
• Jobs sit in the queue and never print.
• USB/Ethernet changed or IP changed.
• Ideal when you want to bring a printer back online without reinstalling everything.

Printer not printing (jobs stuck)

• Nothing prints or the queue is stuck on Spooling.
• “Use Printer Offline” or Pause is ticked.
• Wrong default printer selected.
• Covers common “printer connected but not printing” situations.

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Not scanning

• Scan app can’t find your device.
• Scan to PDF or email fails though printing works.
• Recent network, USB or router change.

Add on Windows / Add on macOS

• New printer or removed and need to add again.
• Use the built-in Add Printer tools and drivers.
• Helps when your computer can’t automatically add the printer or keeps losing it after sleep.

USB or wired connection (simple guide)

• Use a cable only (no Wi-Fi) or if Wi-Fi is unreliable.
• Need basic IP help on a wired network.
• Follows a simple USB printer connection guide so the device appears once the cable is plugged in.

New device (first link)

• Brand new or factory-reset printer.
• First connection done cleanly to avoid “offline”.
• Perfect for new printer setup so your first test page works without errors.

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We can help with

• Getting online: Connect home or office printers to Wi-Fi without confusing downloads.
• “Printer offline”: Bring Windows or macOS printers back online.
• Jobs stuck: Clear queues, reset spooling, set the right default printer.
• Paper handling: Simple checks to fix printer paper jams and reduce future jams with correct paper and tray loading.
• Scanning: Fix basic scan-to-PDF or email using built-in tools.
• First-time setup: From box to test page with a short proof at the end.

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🛡️ Trust Box

• Clear, brand-neutral printer help. Ideal if you just want simple connection steps.
• Real-world problems only. Wi-Fi setup, “offline”, queue issues, scanner, or new install.
• Printable checklist. Open on-screen or print a one-pager to follow next to the printer.
• Works with Wi-Fi, USB, Ethernet. Stays focused on built-in tools in your device.

• ✅ Easy instructions for all major printer brands
• 📨 Simple, printable checklist for your setup
• 🔒 Privacy-friendly steps using built-in tools

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